Call Center Representative-Per diem
2.
6 Brockport, NY Brockport, NY Per diem Per diem $16 an hour $16 an hour Description:
Provides communication support services including:
general clerical, general information, scheduling services to the patients of Oak Orchard Health on behalf of the providers associated with the health center.
Involves collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information and in accordance with multiple workflows protocols.
Staff will be assigned to shifts between the hours of 8-6, depending on need, for a minimum of 9 hours/week and a maximum of 18 hours/week This position is remote.
Company laptops will be provided, however, staff must have the ability to work in a private space where conversations about patient information cannot be overheard by non-Oak Orchard employees.
Staff may be randomly audited via video call to confirm privacy standards are upheld.
Job
Responsibilities:
Independently answers large volume of inbound inquiries (such as but not limited to telephone calls, Electronic Medical Record) Schedule patients following protocols and standard operating procedures.
Resolve patient access issues Respond to patient/physician inquiries Makes independent decisions within calls to act outside of protocol to transfer, refer or resolve emergent situations Accurately and efficiently uses the electronic medical record and reporting tools to navigate, interpret and report, troubleshoot, schedule appointments Registers patients Records information and documents problem resolution in the electronic medical record according to established procedures All other duties as assigned Requirements:
Skills/
Qualifications:
Computer proficiency, especially with MS Office applications.
Strong organizational aptitude.
Strong customer service skills.
Ability to work a flexible schedule.
Some evenings and weekends may be required.
Written and oral fluency in Spanish desired, but not required.
Education/
Experience:
High School diploma or equivalent.
1-2 years of prior call center or customer service experience, highly preferably in a medical office environment.
Benefits:
NYS sick time.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Brockport, NY Brockport, NY Per diem Per diem $16 an hour $16 an hour Description:
Provides communication support services including:
general clerical, general information, scheduling services to the patients of Oak Orchard Health on behalf of the providers associated with the health center.
Involves collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information and in accordance with multiple workflows protocols.
Staff will be assigned to shifts between the hours of 8-6, depending on need, for a minimum of 9 hours/week and a maximum of 18 hours/week This position is remote.
Company laptops will be provided, however, staff must have the ability to work in a private space where conversations about patient information cannot be overheard by non-Oak Orchard employees.
Staff may be randomly audited via video call to confirm privacy standards are upheld.
Job
Responsibilities:
Independently answers large volume of inbound inquiries (such as but not limited to telephone calls, Electronic Medical Record) Schedule patients following protocols and standard operating procedures.
Resolve patient access issues Respond to patient/physician inquiries Makes independent decisions within calls to act outside of protocol to transfer, refer or resolve emergent situations Accurately and efficiently uses the electronic medical record and reporting tools to navigate, interpret and report, troubleshoot, schedule appointments Registers patients Records information and documents problem resolution in the electronic medical record according to established procedures All other duties as assigned Requirements:
Skills/
Qualifications:
Computer proficiency, especially with MS Office applications.
Strong organizational aptitude.
Strong customer service skills.
Ability to work a flexible schedule.
Some evenings and weekends may be required.
Written and oral fluency in Spanish desired, but not required.
Education/
Experience:
High School diploma or equivalent.
1-2 years of prior call center or customer service experience, highly preferably in a medical office environment.
Benefits:
NYS sick time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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