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Parking Systems Support Specialist

Job Description:
Parking Systems Support Specialist Job no: 494045 Position Type: Professional Location: Rochester Division/Equivalent: Administration and Finance School/Unit: Parking & Transportation Services Categories: Professional Non-Faculty Parking Systems Support Specialist The College at Brockport Reporting to the Director or Parking and Transportation, the Parking Systems Support Specialist serves as the primary technical support for effective configuration, operation and maintenance of hardware and software systems to provide needed support to end users.
The specialist also provides customer service, processes accounts receivable, enters data into multiple systems, and supervises student staff.
Major Responsibilities Supervision Supervises student staff ranging from approximately 10 to 15 students and in the director's absence 20 to 30 students.
Duties include hiring, training and evaluating student staff, coordinating assignment of duties and assuring necessary office coverage.
Assists in monitoring staff performance and provide input in their evaluations to the director.
Maintains student employee time/attendance records.
Assists in training professional and classified staff in the department.
Customer Service Resolves complaints and problems regarding parking tickets and parking needs.
Provides office support by serving as front line staff.
This includes cashiering, monitoring phones and two email accounts, reviewing submitted online forms, and answering questions and providing information.
Maintains a positive image ensuring a welcoming atmosphere.
Identifies and troubleshoots problems and recommends solutions that could enhance customer service and delivery of services.
Provides assistance with outreach activities.
Serve as department representative at various college hosted events such as Open House and Freshman Orientation.
Presents during events and attends to the staff information table.
Technical Support Configures and maintains systems for either sales, reconciliation, e-commerce, reporting, and billing.
Develops interfaces and fields, conducts testing, and researches new applications.
Systems include Banner, Department of Motor Vehicles, Digital Display, Real-time Bus Locator and Crystal Reports.
Provides technical assistance to enforcement staff, as it relates to trouble shooting and resolving issues with handheld units.
Designs and develops reports utilizing Crystal Reports and Flex systems as necessary for management review.
Administration of Accounts Receivable Oversees accounts with collection agency.
Prepares and reconciles all accounts.
Works with staff to ensure proper billing protocols are followed (i.
e.
state and SUNY guidelines).
Maintains student holds.
Prepares daily cash deposits, as needed.
Reconciles all cash, credit card deliveries, and EasyMoney as needed.
Ensures proper internal controls and record keeping are maintained or improved.
Other Edits departmental publications and ensures they are distributed accordingly.
Assists with the development of publications and strategies to remain active with social media.
Assists with the upkeep of website.
Works closely with the director to create, update, and modify training materials used in the promotion and communication of the office.
Serves as parking attendant and policy enforcement officer, as needed.
Manages the citation adjudication process.
Coordinates the program, schedules, training officers, sends out bills and late fees.
Engages in appropriate professional development programs to remain current in the field including attending conferences and seeking software training opportunities.
.
Engages in service to the College by serving on committees, as needed.
May work some weekends when events are being held.
Required Qualifications: Bachelor's degree from an institution accredited by a U.
S.
Department of Education or internationally recognized college or university; two years' experience providing first level systems support and troubleshooting; effective customer service skills; strong interpersonal skills and the ability to work as part of a team; strong written and verbal communication skills; ability to work independently and multitask; and, excellent organization and problem solving skills.
Preferred Qualifications Working knowledge of several programs: Flex parking management; Administrative Console (T2 Systems, Inc); Digital IRIS; Banner-SCT; Crystal Reports; bus tracking; NYS Department of Motor Vehicles; ROVR registration retreival; Quikpay; FTP (File Transfer Protocol); proficiency with Microsoft Office including Word, Excel, Access and Outlook; and, bookkeeping and supervisory experience.
The College The College at Brockport, State University of New York, serves a diverse student body of over 7,100 undergraduate and 1,100 graduate students enrolled in 50 undergraduate majors and more than 50 masters' programs, teacher certification programs and advanced graduate certificates supported by more than 750 instructional faculty

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